Image

Access Control Application Form

If you need a break from gambling, please complete the below form to set either a time out period, or a more permanent self exclusion.

Any Access Control settings requested through this application form will apply to Casino.com, MansionCasino.com and SlotsHeaven.com.

Step 1: Member verification

Please confirm your username so we can verify your account:

Please confirm your date of birth:

Please confirm your email:

Step 2: Length and type of Access Control setting

Level 1 –Time Out Period

You can set a temporary time out period of between 24 hours to 6 weeks.

Once you have confirmed your request, you will receive a confirmation email from us within 48 hours. This email will confirm that your account has been frozen and for how long, as well as containing information about responsible gambling for your benefit.

On completion of this period, your account will be automatically reopened and you can resume playing.

Level 2 - Self Exclusion

If the situation is more serious, you may want to exclude yourself from gambling for an extended period of time, and in this case can choose to set a self exclusion for a period of between 6 months and 5 years.

Once you have elected to self exclude, you will receive a confirmation email from us within 48 hours. This email will confirm that your account has been frozen and for how long, as well as containing information about responsible gambling for your benefit. During this time you will be unable to access your account.

On completion of the self exclusion period, you must contact us directly should you wish to reactivate your account and resume playing. Your account would then be reopened after a 24 hour cooling off period following the request.

To help us best support our players, it is important we understand the reasons behind self exclusion requests.
Please note that this is not a mandatory field and all information will remain confidential.


Reason for request:


* Once you click the 'Submit' button below, the request is considered final and cannot be revoked. As soon as an Access Control is requested, it cannot be removed until the period expires.

* Please note, any Access Controls set will apply across all Mansion brands, not just the brand on which the limit was requested!

* Please note that the processing time for an Access Control setting to be activated is 8 hours, and it is your responsibility not to attempt to log in or play during this time.


© 2016 Mansion.com is an internationally registered trademark.
The Mansion Group is located at Suite 901, Europort, Gibraltar.

 www.gambleaware.co.uk, www.gamcare.org.uk